RETURN & REFUND

We always aim to provide 100% satisfaction with your order - if for any reason you are not completely satisfied, pls contact hello@candyneon.com. Candyneon will make every effort to solve issues. The final resolution for defective products is decided on a case-by-case basis.

REFUNDS/ DEFECTS/ RETURNS OF NEONS

The Seller will not refund any monies paid or accept any returns for Custom Order Products.

If wrong good(s) received, the good is damaged or defective, Package lost. The Buyer is required to notify the delivery agent and the Seller within 48 hours in writing inclusive of photography or a video evidence of the damage to the Goods and associated packaging to verify. Failure to comply with this request and timeframe will void the Seller obligations.

Due to the hand rendered nature of the Goods, they can be subject to variations and slight discolourations. Some variations in colour can also occur as a result of the computer screen and printer calibration. The Buyer acknowledges that these variations and discolourations are not a fault of the Products and accepts the potential of such occurrence.

The Buyer shall inspect the Goods on delivery and shall within 48 hours of delivery notify the Seller in writing of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote.

The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery. If the Buyer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.

PEOCESS FOR NEONS' RETURNS

For standard products, non-customized, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Before sending back anything, please contact hello@candyneon.com and we'll guide you through the process. The price of the products will be refunded, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The cost of the freight for return is assumed by the buyer.

Tel: (00852)4648-2150

Guangdong,China

Room 617, No.608, Yingbing Rd, Dashi,Panyu District, Guangzhou


Once the return has arrived and been surveyed, you will receive a full refund. Please let us know the reason you are returning your purchase - we are working hard to improve our service and products and your feedback is an important part of this process.

Unfortunately, we cannot refund custom products and limited edition installations. Please contact our service team in case of technical problems.

CANCELLATION/ CHANGE

Please contact us at hello@candyneon.com as soon as possiable. It may be too late to change or cancel if your request is not within 12 hours after your confirmation on the order.